HP Deskjet 3535, 3744, and 3920 Color Inkjet Printer
Issue
Solution
Follow the steps below.
Step one: Check for paper jams
- Unplug the printer power cord.
- Open the rear access door and remove any paper from the paper path.
- Reattach the rear access door and reconnect the power cord. The unit should re-start and move the print carriage to the normal position.
- Try printing again. If the carriage still won't move, or makes a grinding noise, continue on to the next step.
Step two: Reset the printer
- Unplug the power cord and remove the paper from the paper tray.
- Move the carriage all the way to the right, close the lid and reconnect the power cord.
- The printer will make some noise as it starts back up. Wait until it stops making noise.
- Open the printer lid. The carriage should return to its normal position.
- Try printing again.
Source : http://welcome.hp.com/country/id/en/support.html
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